Your statutory rights are not affected by any of the following website policies.
Delivery Information: Mighty Otter Surfboards are hand-shaped. We can give you an estimated delivery date but refuse any responsibility of your board to arrive „on-time“. Please accept the fact that hand-made products are products made by people who actually work better when in a state of general inspiration or at least not under oppression. Mighty Otter Surfboards are made in Spain - so mind the siesta brothers and sisters. (For the sake of gendering.)
In stock items are shipped within 2 working days. For Germany allow 7 working days, for mainland Europe allow 14 working days. Shipping for all MIGHTY OTTER soft good products (Mighty Otter surfboards and Catch products not included) will be free in Germany starting at an order-volume of 100,00 € (one-hundred) total. Please also note that any order to be shipped will not leave the building if smaller than a total of 30,00€ (thirty).
On receipt of your Mighty Otter Surfboard delivery we strongly recommend that you unpack and inspect the product with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write 'damaged' and contact us on firstname.lastname@example.org. If it is not possible to inspect the product before the courier driver leaves then please sign as “unchecked”, and in the unlikely event of you discovering a fault then please contact us immediately on email@example.com
Please also note that Mighty Otter Surfboards DO NOT come with any warranty against damage & breakage due to the nature of the sport Surfing or any other usage or generally stupidity. (Think car doors, ventilators, bikes, wind, anger, clumsiness or any other occurrence... We think you get the drift by now.) Hooray for common sense! ... Sorry to our friends in the US of A. Please vote Sanders!
Anyways, ... Enquiries – Please email general enquires to: firstname.lastname@example.org
30 Day Warranty Against Manufacturer Defect (Mighty Otter Surfboards not included) - If any product is found to be defective within 30 days of purchase, return the product with the proof of purchase to:
Water Works GbR attention Mighty Otter Surfboards
Delivery Issues: In the unlikely event you do not receive products ordered by you within 28 days of the date on which you ordered them, Mighty Otter shall have no liability to you unless you notify us by email at email@example.com of the non-delivery of the product within 14 days of the date on which you ordered the product.
Complaints: Shall be dealt with within 7 days after email is received to firstname.lastname@example.org. It will be dealt with confidentially and effectively.
Company Registration Information and for correspondence:
Registered Office Address:
Water Works Agency GbR
We have made every effort to ensure that the information on this website is accurate and all information is updated regularly. We take great care to ensure website accuracy, but services and facilities may change or be withdrawn and information may change. We regularly update information to display up to date text but please note that changes might occur without notification.
Jurisdiction: All agreements will be made in Germany and are governed by German law and are subject to the exclusive jurisdiction of the German Courts.
Data-protection: Any information provided to Mighty Otter Surfboards will not be used for any other purpose other than to provide Mighty Otter Surfboards products and information on Mighty Otter Surfboards products. Your details will not be passed onto third parties.
Security Statement: Mighty Otter Surfboards does not hold your credit card information on file.
Changes to this Policy: Any changes to this Policy will be either posted on our website, made available on request or supplied with your next purchase with us. We will strive to ensure our practices comply with the most current available version of this Policy.